Job Details

Test Division Summary

Job Purpose

To implement, enable, scale, entrench, engage and commercialise the Direct Banking value proposition/s and business life journeys in country in collaboration with other Segments, Client Solutions, Engineering and country stakeholders through the client engagement platforms

Key Responsibilities/Accountabilities

  • Leads and executes the Direct Banking segment value proposition, related toolbox(es) and client journeys in country and   customises accordingly.
  • Provides input into the overall segment value proposition and related toolbox(es).
  • Tracks and reports on adoption of the strategy and provides   feedback to various domains and capabilities (including at client level).
  • Implements the ches a consistent client experience through all   engagement platforms.
  • Implements and drives the agreed client value metrics pertaining   to Horizon 1, 2 and 3.
  • Partners with Client Solient value proposition in country with approved   customisations.
  • Drives and entrenclutions and 3rd Party partners and   ecosystems for the delivery of integrated multi-products and services for the   client.
  • Maintains alignment with other segment heads in order to ensure   client value proposition delivery and reduction of duplication across   segments.
  • Stays abreast of market and competitive developments in order to   provide input to innovative and value-added services to gain market share.
  • Accountable for the achievement of   the segment financial and non-financial metrics (e.g. client attrition, profit growth   and return on investment, etc.) in line with Business and Commercial   Clients, Country requirements in close collaboration with country, other   segment heads and Client Solutions.
  • Ensures that   remedial actions are defined and implemented in collaboration with country,   other segment heads and Client Solutions.
  • Accountable for risk management and   adherence to all governance standards for the continued sustainability of the   segment in country.
  • Develops appropriate recovery and   resolution plans to protect the Direct Banking segment from any untoward   event.
  • Drives satisfactory audit outcomes   and ensures that there are no repeat unsatisfactory findings as gauged by   Group Internal Audit.
  • Retains central oversight of all   risk and remediation matters relating to Direct Banking in Country.
  • Develops client risk appetite based on the defined framework which is   signed off by Business and Commercial Clients, Country in conjunction with   Risk.
  • Implements and monitors risk management across the segment (e.g.,   operational risk, credit risk, ecosystems risk and partner risk management).
  • Follows the parameters of the key trade off decisions at client   level (i.e. risk appetite, pricing etc.).
  • Manages Operational Risk loss within   a prescribed tolerance limit.


Preferred Qualification and Experience

Type of qualification: First Degree

Field of study: Business Commerce

Years: More than 10 years

Experience Description: Experience in developing, designing and enabling segment value propositions. Experience in Consumer High Net Worth and Business Banking, including the design and development of customer solutions; identifying key drivers of income and cost lines. Experience in successfully growing the customer base, managing and growing a balance sheet and income statement. Strong understanding of digital, open banking and platform integrations. 

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